POUND®

If you've never had an account, you'll need to create one. Select "Create Account" from the top, right hand corner of the home page. If the email address you enter isn't accepted, you may already have an account. Try resetting your password.

Creating your username and password: Your username is your email address and your password is created by you. A password must include three of the following: an uppercase letter, a lowercase letter, a number, a punctuation mark. Try a different password if you receive an error message.

If that doesn't work, or you are experiencing any other account or password challenges, phone 780-467-2211 or any recreation facility.

If you have previously registered for a program, owned a Millennium Card or have made a recreation facility booking and do not remember your account password, please reset your password rather than create a new account.

Adding family members/dependents: Login to your account and select "Family/Groups" followed by "Create Group" or "Add".

To register family members/dependents into a course or add new members to your Family/Group, you must be identified as the "Owner" of the Family/Group. To have the "Owner" of your Family/Group changed or to edit a family member's information, phone 780-467-2211 or visit a facility in person.

Questions? Email recreation@strathcona.ca or call 780-467-2211 (Monday to Friday, 8:30 a.m. to 4:30 p.m.).

Create or reset your Recreation Online account. Details in FAQ "How do I set up and manage my Recreation Online account?".

Online transactions must be made with a credit card or credit on account. If you have a credit on your account but you can't see it, phone a recreation facility.

ACTIVITY TIMESLOTS:

An activity time slot is required for each person (child, youth, adult and senior). You will need to identify who will be attending the activity.

Step 1: Login

Step 2: Choose the desired facility and activity.

Step 3: Select the person to book and press "select"

Step 4: From here, you can choose the desired date and time.

Step 5: To book additional family members, select the "continue shopping" button and follow Steps 3 to 5. It is very important to press "Go" after you select which family member to book. Do not use the browser back button to add items to your cart.

Is my booking confirmed? Check that your upcoming activity timeslot is booked by logging into your account and select "Bookings". If you booking is not showing, call a recreation facility or email recreation@strathcona.ca

If you are unable to attend your activity timeslot, please cancel before it begins by calling any recreation facility.

PROGRAMS:

Search for programs:In the search bar, enter keywords or the name of the course you are searching for. Or, select "Registered Programs" and filter by program type.

I want to be added to a waitlist. If the program you are interested in has a waitlist, you can add yourself by selecting "Book" and then "Waitlist". You will be able to view what courses you or a family/group member are waitlisted for by logging into your account, and selecting "My Courses". Select the down arrow under "Type" and choose "Waitlisted Courses" and then select the relevant person.

How do I register my dependent into a program? Login to your account or create a new one; reset your password if you forget yours (which is now managed by you). Go to the Family/Groups tab and check to see if your dependent is listed under your Family group. If not, select either "Create Group" or "Add" and enter your dependent's information.

When registering for a program, you will be given the option of who you are booking. Select the dependent's name and press "GO" and continue shopping or check out.

Note: To register family members/dependents into a course or add new members to your Family/Group, you must be identified as the "Owner" of the Family/Group. To have the "Owner" of your Family/Group changed or to edit a family member's information, call 780-467-2211.

Will I be notified if my program is cancelled? Yes.

Will I receive a receipt? Yes, it will be sent to the email used to set up your online account.

Where are the golf programs? Register for spring and summer golf camps and lessons using Chronogolf. Visit thebroadmoor.ca.

What's the policy for withdrawing or transferring my program enrollment? After a course starts, refunds will be given up to the beginning of the third class and will be pro-rated from the time you notify us of your withdrawal. No refunds will be given after the third class.

Questions?
Monday to Friday, 8:30 a.m. to 4:30 p.m.
Programs: recreation@strathcona.ca or 780-467-2211
Technical assistance: reconline@strathcona.ca

Under/over age limit notifications: Many programs have an age limit for safety reasons. Ensure that the person you have selected to register for the program is correct. Every individual who registers for a program must have their own account. You can add family members to your account by selecting "Family/Groups" and "Create Group".

Age range: The age range displays like this online: a course for 6 to 8 years is for children who are 6 years old up to (but NOT including) 8 years of age. So you must be under the age of 8 to register.

Error in date of birth: A warning will be issued if the incorrect Age Category was selected when setting up the account. If your child is 2, select the Child category. If your child is 12, please select the Youth category. If you are 18, please select the Adult category and if you are 65, please select the Senior category.

Shopping cart: Placing an item into your cart will reserve the spot for 20 minutes, you have 10 minutes to pay for your spot once you select "Checkout".

Automatic sign out: Your account will automatically log out after 20 minutes of inactivity. You will be prompted to login again to continue your session.

Why can't I reset my family member's password?If your family member was created under your account, then this account has assumed the account holder's contact information including password. If a family member needs their own password, a separate account should be set up for them.

What is your privacy policy?

What is the privacy policy during the current pandemic?Personal information is collected under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act and will be used to manage and administer your Strathcona County recreation program account, including program registration, membership or rentals. Your information will also be used for purposes of Strathcona County’s pandemic response initiatives and may be disclosed to designated health services and enforcement organizations as allowed or required by law. If you have any questions, please contact the Manager of Finance and Business Operations at 780-467-2211.

Why do I need to enter my birth date? Many of our programs are age specific, therefore knowing the participant's age is required to validate the registration. Children 17 years and younger will need to provide day/month/year information; adults and seniors will be asked for birth month and year only.

Is my personal and financial information secure? All transactions that Strathcona County processes are Payment Card Industry Data Security Standard (PCI DSS) and Freedom of Information and Protection of Privacy Act (FOIP) compliant.

Is my credit card information kept on file? No, Strathcona County does not keep your information on file.

What is a CSV number? It's an extra three-digit combination on the back of your credit card which, when used, provides extra protection from fraud and theft.