Create or reset your Recreation Online account. Details in FAQ "How do I set up and manage my
Recreation Online account?".
Online transactions must be made with a credit card or credit on account. If you have a
credit on your account but you can't see it, phone a recreation facility.
ACTIVITY TIMESLOTS:
An activity time slot is required for each person (child,
youth, adult and senior). You will need to identify who will be attending the activity.
Step 1: Login
Step 2: Choose the desired facility and activity.
Step 3: Select the person to book and press "select"
Step 4: From here, you can choose the desired date and time.
Step 5: To book additional family members, select the "continue shopping" button and follow Steps
3 to 5. It is very important to press "Go" after you select which family member to book. Do not
use the browser back button to add items to your cart.
Is my booking confirmed?
Check that your upcoming activity timeslot is booked by logging into your account and select
"Bookings". If you booking is not showing, call a recreation facility or email
recreation@strathcona.ca
If you are unable to attend your activity timeslot, please
cancel before it begins by calling any recreation facility.
PROGRAMS:
Search for programs:In the search bar, enter keywords or the name of the course you are
searching for. Or, select "Registered Programs" and filter by program type.
I want to
be added to a waitlist. If the program you are interested in has a waitlist, you can add
yourself by selecting "Book" and then "Waitlist". You will be able to view what courses you or a
family/group member are waitlisted for by logging into your account, and selecting "My Courses".
Select the down arrow under "Type" and choose "Waitlisted Courses" and then select the relevant
person.
How do I register my dependent into a program? Login to your account or
create a new one; reset your password if you forget yours (which is now managed by you). Go to
the Family/Groups tab and check to see if your dependent is listed under your Family group. If
not, select either "Create Group" or "Add" and enter your dependent's information.
When
registering for a program, you will be given the option of who you are booking. Select the
dependent's name and press "GO" and continue shopping or check out.
Note: To register
family members/dependents into a course or add new members to your Family/Group, you must be
identified as the "Owner" of the Family/Group. To have the "Owner" of your Family/Group changed
or to edit a family member's information, call 780-467-2211.
Will I be notified if my
program is cancelled? Yes.
Will I receive a receipt? Yes, it will be sent
to the email used to set up your online account.
Where are the golf programs?
Register for spring and summer golf camps and lessons using Chronogolf. Visit thebroadmoor.ca.
What's the policy for withdrawing or transferring my program enrollment? After a
course starts, refunds will be given up to the beginning of the third class and will be
pro-rated from the time you notify us of your withdrawal. No refunds will be given after the
third class.
Questions?
Monday to Friday, 8:30 a.m. to 4:30 p.m.
Programs:
recreation@strathcona.ca or 780-467-2211
Technical assistance: reconline@strathcona.ca